Keeping your account details and subscription settings up to date helps ensure a smooth experience on ChurchSalary 3.0. Whether you need to change your name, update your login email, or adjust your subscription plan, this guide will walk you through the basics.
This article includes setting up your profile and adding details for your church and employees. Navigate to the new ChurchSalary site (new.churchsalary.com), click Log In, and enter the email associated with your account. Then, complete the setup process by creating a profile, which includes details for your church and one employee.
Managing My Profile 🛠️
Follow these steps to ensure your membership is active and accessible. If you encounter issues where your subscription is not recognized, ensure you log in with the correct email and complete the setup process by adding your Church Profile and Employee Profile. Completing these steps will ensure that all features are available with your active membership.
Managing Migrated Data 📊
ChurchSalary 3.0 allows you to manage data and reports migrated from version 2.0 with the following tools:
View saved reports in your Dashboard.
Convert saved reports into employee profiles using the Migrate Employees button.
Use converted employee profiles to quickly generate new salary reports. A tutorial for navigating these features is available on the new platform.
You can change the name that shows on your account or the email you use to log in by clicking on My Profile.
Troubleshooting Common Issues ❓
Subscription Recognition Problem ❓
If you are asked to subscribe again despite having a paid membership, ensure you:
Log in with the email linked to your ChurchSalary account.
Complete your Church Profile and Employee Profile setup.
Check the Reports section to access saved reports and ensure active membership. For additional support, refer to the FAQs on ChurchSalary 3.0 Migration.
This will open a new tab on the Team Member page our our partner, Gloo, where your account information is stored. You don't need to worry about any of the other pages or tabs here, but if you're interested in a Gloo account in addition to ChurchSalary 3.0, feel free to hop over to this article to learn more!
Managing My Subscription ✅
Hover over your name in the top right corner, then click My Subscription.
Enter your billing email address for ChurchSalary 3.0 and click Send. Note that if you have changed the email address used to log into ChurchSalary 3.0 under My Profile, this does not affect the billing email address. The email address initially used to create the account will be needed to sign in here.
A link to log into your billing portal will be emailed to you. Click the link you receive in that email.
Once signed in, you can complete any of the 4 actions below.
Update the Email You Use to Sign In 📧
Enter the email address you use to sign into your account, click Continue.
Check your email for a 6 digit one-time code for login, if you do not see the code, be sure to check your junk mailbox.
Once you are logged in, click on your name in the upper-right corner and click My Profile.
Enter the email address you'd like to use for sign in and click Save Changes. You can then use the new email address to log into your ChurchSalary account.
Helpful tip 💡: If you no longer have access to the email address you're looking to change, contact support for assistance at support@churchsalary.com.
Upgrade or downgrade your subscription level ✔️
To change your subscription level, click Update Subscription.
Select the subscription tier you would like to change to- note that the price shown at the bottom is the total price of that new subscription tier. Click Continue.
The next page will show 2 different prices. First, the total price of the new subscription will be shown (1), along with the next billing date. All ChurchSalary 3.0 accounts are annual, and upgrading/downgrading the membership will not change your annual billing date.
The second price will be the "amount due today" (2). If you are upgrading your subscription partway through your current billing period, the price you pay today to upgrade will be prorated so that you are only paying for the remainder of the year.
Click Confirm to complete the change.
Cancel your subscription ❌
To cancel your subscription, click Cancel Subscription.
The next page will confirm your current subscription. Click Cancel Subscription to finalize.
Important Note: When you cancel your ChurchSalary 3.0 subscription, you will maintain access through the end of your current billing period, and no refund will be issued. Please review our Cancellation and Refund Policies for more information.
Change your billing information 💳
Helpful tip 💡: Your billing email and login email are managed separately. If you’d like to update your billing email, head over to the Stripe portal to update.
Click Add payment method to add a new credit card, or click the x next to a card to remove it. Note that if you have an active subscription, you must have at least 1 card on file.
Or, to update your billing information, click Update Information.
Update any necessary information and click Save. Note that the information here is only for billing purposes, and will not affect what is displayed on your ChurchSalary 3.0 account. To change that information, view the section above on Managing My Profile.
View and download previous invoices 🧾
A full history of your previous invoices will be shown at the bottom of the screen. Simply click on any invoice to view or download it.
